FAQs

How can I contact Valiance?
info@valiancehq.com.

Do you ship worldwide?
Yes.

How long does shipping take?
We aim to ship your product within 48 hours, you should receive within 10 days, depending on the time it takes courier and/or customs for international orders.

If you do not receive your order within 30 days you will be eligible for a full refund. 

Will I be charged with customs and taxes?
The prices displayed are inclusive of tax. You may be liable to pay for duties and taxes depending on your location.

If you refuse a delivery due to customs, the courier charges us a return fee which we will deduct from your refund. 

Returns
You have up to 14 days from receiving your order to return it. To begin that process please email info@valiancehq.com.